Question 1

What does Design & Build mean?

Accepted Answer

Design & Build is an integrated approach where the design and execution of your project are managed by one team. This helps maintain better coordination between the design, materials, technical works and site execution from concept through to completion.

Question 2

Do you offer design-only services?

Accepted Answer

Yes, depending on the project requirements. We can provide interior design and related design services separately, or combine them with our fit-out and execution services.

Question 3

We already have an architect or designer. Can you work with their design?

Accepted Answer

Yes. We can work with an existing architect or designer and execute the approved design according to the agreed drawings, specifications and project requirements.

Question 4

Do you provide furniture and furnishing as well?

Accepted Answer

Depending on the project scope, we can coordinate or provide various interior elements such as custom joinery, wardrobes, kitchens, furniture and other finishing elements. These items will be clearly specified in the quotation.

Question 5

Can you help with material selection?

Accepted Answer

Yes. Our team can assist with selecting suitable finishes and materials based on the design concept, functionality, durability, budget and overall appearance of the project.

Question 6

Do you undertake residential and commercial projects?

Accepted Answer

Yes. We can undertake interior fit-out requirements for residential and commercial spaces, depending on the project scope and our suitability for the specific requirements.

Question 7

Do you provide turnkey interior fit-out solutions?

Accepted Answer

Yes. Where required, we can manage the project from design coordination through procurement, technical works, installation, finishing and handover, providing an integrated solution under one project team.

Question 8

Why choose us?

Accepted Answer

We combine design coordination, technical expertise and professional site execution to provide a well-managed interior fit-out experience. Our focus is on clear communication, quality workmanship, attention to detail and delivering projects according to the agreed scope and requirements.

Question 9

Is there a minimum project size or budget?

Accepted Answer

Project suitability depends on the scope and nature of the work rather than simply the size of the property. Contact us with your requirements and we will assess whether we are the right fit for your project.

Question 10

Is the site survey chargeable?

Accepted Answer

Site survey arrangements depend on the project and its requirements. Any applicable survey or consultation charges will be communicated clearly before the service is undertaken.

Question 11

How is the quotation prepared?

Accepted Answer

We prepare our quotation based on the agreed scope of work, drawings, specifications, materials, quantities, site conditions and other project requirements. A detailed quotation helps ensure clarity on what is included in the project.

Question 12

Is the quoted price fixed?

Accepted Answer

Our quotation is based on the agreed scope and specifications. Once the scope is confirmed, the agreed contract value remains applicable unless there are approved variations, changes in specifications, additional works or unforeseen conditions requiring adjustment.

Question 13

How are project payments structured?

Accepted Answer

Payments are normally arranged in stages according to the agreed contract and project progress. The payment schedule will be clearly communicated and agreed with the client before work begins.

Question 14

How can I get a quotation for my project?

Accepted Answer

Simply contact our team and share your project location, property type, approximate size, drawings if available, and your requirements. We will review the information and guide you through the next steps.

Question 15

What happens before the project starts?

Accepted Answer

Before execution begins, we review the scope, drawings, materials, specifications, schedule, site conditions and other relevant requirements. This helps establish a clear understanding between the client and our team before work begins.

Question 16

How long does an interior fit-out project take?

Accepted Answer

The duration depends on the size and complexity of the project, design requirements, material selections, site conditions and required approvals. After reviewing the project scope, we can provide an estimated project schedule.

Question 17

Can we stay in the property while the work is in progress?

Accepted Answer

This depends on the type and extent of the work. For some projects, partial occupancy may be possible with appropriate safety measures. For major renovation or fit-out works, temporarily vacating the property may be more practical and safer.

Question 18

Who handles permits and authority approvals?

Accepted Answer

Where required, we can coordinate the necessary technical documentation and approval processes within the agreed scope of work. The specific approvals required depend on the project location, property type and nature of the works.

Question 19

How will we know what is happening during the project?

Accepted Answer

Our project team maintains communication with the client throughout the project. Progress updates, site coordination, material selections and important project decisions are communicated according to the agreed project management process.

Question 20

Can I make changes after the work has started?

Accepted Answer

Changes may be possible depending on the stage of the project. Any change that affects the cost, materials or timeline should be reviewed and approved before execution.

Question 21

Do you handle MEP works?

Accepted Answer

Yes. We provide MEP (Mechanical, Electrical and Plumbing) works as part of our interior fit-out services, depending on the requirements and scope of each project. Our MEP services include the installation, modification and coordination of essential building services, such as: Mechanical: HVAC and air-conditioning works, ventilation and related mechanical services. Electrical: Power and lighting installations, electrical wiring, distribution boards, switches, sockets and other electrical requirements within the project scope. Plumbing: Water supply, drainage, sanitary installations and related plumbing works. MEP Coordination: Coordination of MEP services with the interior design, ceilings, partitions, joinery and other fit-out works to ensure proper integration and efficient execution. Our team coordinates the MEP works with the overall fit-out programme and project requirements, with the exact scope, specifications and authority requirements agreed before execution.

Question 22

How do you maintain quality during the project?

Accepted Answer

Quality is managed through proper planning, material selection, technical coordination, site supervision and inspection at different stages of the project. Our aim is to deliver work that meets the agreed drawings, specifications and project requirements.

Question 23

What happens at the end of the project?

Accepted Answer

Before handover, the completed works are reviewed and any identified snagging items are addressed according to the agreed scope. Once the works are completed and accepted, the project is formally handed over to the client.

Question 24

What warranty do you provide?

Accepted Answer

Warranty coverage depends on the type of work, materials and agreed contract terms. The applicable warranty details will be clearly stated in the project documentation.

Question 25

What happens if an issue occurs after handover?

Accepted Answer

If an issue covered by the agreed warranty or after-sales terms occurs after handover, the client can contact our team. We will review the issue and arrange the appropriate response according to the applicable warranty and project terms.

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Working together

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On site

After handover

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